Frequently Asked Questions (FAQs)

Find quick answers to common questions about shipping, payments, and returns at Ezeeli. Shop with confidence today!

Question Do you deliver all over Pakistan?
Answer

Yes! Ezeeli offers nationwide delivery, including Karachi, Lahore, Islamabad, and smaller cities. Shipping is fast and reliable.

Question Is shipping free?
Answer

Absolutely! We provide free shipping on orders over 5000/PKR across Pakistan.

Question What payment methods do you accept?
Answer

We accept Cash on Delivery (COD), EasyPaisa, JazzCash, and all major debit/credit cards for secure payments.

Question How can I track my order?
Answer

Once your order is shipped, you’ll receive a tracking number via SMS or email to follow your package.

Question What is your return or exchange policy?
Answer

We offer easy returns and exchanges within 2 days of delivery if the product is unused and in original condition.

Question How can I contact customer support?
Answer

Our team is available 24/7 via Phone Call, email, and social media to assist you with any queries.

Question Are your products authentic and high-quality?
Answer

Yes! Ezeeli ensures all products are premium quality, durable, and trendy, carefully sourced for our customers.

Question Can I cancel my order?
Answer

Yes, you can cancel your order before it’s shipped. Contact our support team immediately to process cancellation.