Terms & Conditions

Personal Information

"Ezeeli” is a trademark of Techlixr e-Ventures Pvt. Ltd, a company incorporated under the Companies Act, 2016 with its corporate office is situated in S-23,Krishna Marg Shyam Nagar,Jaipur-302019,India in the course of its business. The domain name www.ezeeli.com is owned by the Company.

The Company respects your privacy and values the believe you place in it. Set out following is the Companys Privacy Policy which details the manner in which mention relating to you is collected, used and disclosed.

Welcome to Ezeeli. If you continue to browse and use our mobile application or website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Techlixr e-Ventures Pvt. Ltd. relationship with you in relation to this website and the Service (as described below)

The term Ezeeli or 'us' or 'we' refers to the owner of the website whose registered office is in S-23, Krishna Marg, Shyam Nagar, Jaipur 302019, India. The term 'you' refers to the user or viewer of our mobile application or website.


User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Ezeeli. The Services provided by EZEELI is a technology based service which enables the hiring of delivery boys by commuters / passengers for a point to point service, or for time and usage based service within city limits, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.

EZEELI advises its users that while accessing the mobile application or web site, they must follow/abide by the related laws. EZEELI is not responsible for the possible consequences caused by your behaviour during use of the application or web site. EZEELI may, in its sole discretion, refuse the service to anyone at any time.


This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the EZEELI application or web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.

This agreement applies to all EZEELI Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.


EZEELI may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.


EZEELI is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with EZEELI, its affiliates or licensor's of EZEELI content, as the case may be.

All rights, not otherwise claimed under this agreement or by ezeeli.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Ezeeli does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall EZEELI be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

EZEELI reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.


All related icons and logos are registered trademarks or trademarks or service marks of EZEELI in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


All content on this web site is the copyright of EZEELI except the third party content and link to third party web site on our website.

Systematic retrieval of EZEELI content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from EZEELI is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of EZEELI's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. EZEELI reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the EZEELI service, or if EZEELI believes that user(s) conduct is harmful to the interests of EZEELI, its affiliates, or other users, or for any other reason in EZEELI's sole discretion, with or without cause.


Certain items are banned or restricted for carriage on our services because of the restrictions imposed by Regulatory Requirements of the State. Listed below are the various categories of Banned and Restricted Commodities.

  1. •  Alcoholic Products
  2. •  Tobacco Products
  3. •  Cash/Currency
  4. •  Live Animals
  5. •  Gold/Jewellery
  6. •  Semi-precious/Precious items
  7. •  Firearms/Ammunition
  8. •  Pornographic Material
  9. •  Drugs & Narcotics (Illegal)
  10. •  Human Parts/ Organs
  11. •  Radioactive material
  12. •  Hazardous/Dangerous goods which may cause harm to humans
  13. •  Heavyweight items ( heavier than 25 kilos )
  14. •  Oversized Items ( larger than 24"x17"x24" or 150 litres)
  15. •  Commodities banned by law at any given time and without prior notice.


  • •  Any delivery which would be likely to cause damage, or delay to equipment or personnel
  • •  Any shipment which may require the carrier to obtain a license for its transportation
  • •  Any item whose carriage is prohibited by any law, statute or regulations of the city

    EZEELI reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

    User accounts bearing contact number and email IDs are created and owned by EZEELI. Any promotional discounts, offers and reward points in the form of Ola Money accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.

    In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. EZEELI reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.


    Links to third party sites are provided by web site as a convenience to user(s) and EZEELI does not have any control over such sites i.e content and resources provided by them.

    EZEELI may allow user(s) access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. EZEELI believes that user(s) acknowledge that EZEELI has no control over such third party's site, does not monitor such sites, and EZEELI shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.


    Most content and some of the features on the web site are made available to visitors free of charge. However, EZEELI reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. EZEELI also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of EZEELI and/or other visitors to the web site. EZEELI reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

    IX. Terms & Conditions for use of service

    The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company:

  • •  The customer shall pay the delivery fare (as displayed in the application), parking charges, charges of products purchased (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services.
  • •  The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
  • •  The customer shall ensure that he/she will not indulge in any of the following activities while requesting a delivery:
  • a) Sending restricted items mentioned in Terms & Conditions
    b) Misusing or damaging any of the devices (technical/non-technical) provided to the delivery boy.
    c) Asking the delivery boy to break any Traffic/RTO/City Police and/or government rules for any purpose (especially sending the delivery earlier). The jumper has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up.
    d) Asking the delivery boy to carry more than 25 Kgs in the bag. The rules under which the Services are provided by the Company, stipulate that a maximum 25 Kgs shall be allowed per delivery. In view of this, the customer shall not pressurize the driver to allow more than 25 Kgs of items in the bag. The driver has the right to refuse such a pick-up.

  • •  The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
  • •  Without prejudice to the above, the Company makes no representation or warranty that:
  • a. the Services will meet the customer's requirements;

    b.the Services will be uninterrupted, timely, secure, or error-free.

    c.The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of delivery service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.

    d.The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

    e.There shall be extra charges for far off locations & toll charges as well.

  • •  The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.
  • •  The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve the probability of locating a Jumper for the Customer.
  • •  The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.
  • •  The Company shall be entitled at any time without giving any reason to terminate the booking of jumpers done by the Customer.
  • •  The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  • •  If the Customer leaves any goods in the delivery bag or has any complaint in respect of the Services or the use of the jumper, the Customer has to inform Company of the same in writing within 24hours of using the Services of Company.
  • •  The maximum waiting time at the pickup and drop-off points is 10 minutes. The jumper has the right to refuse any delivery which shall take more time than that. Also, in such cases the customer shall be charged for the services.
  • •  The Company shall not be liable for any conduct of the delivery boy. However, the Company encourgaes you to notify it of any complaints that you may have against the Jumper that you may have hired using the Company's Services.
  • •  The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.ezeeli.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.
  • •  All the calls made to the Company's call centre are recorded by the Company for quality and training purposes.
  • •  All vehicles registered with the Company are continuously tracked using GPS for security reasons only. It is expressly made clear to you hereby that the Company does not own any bikes nor does it directly or indirectly employ any delivery boys for the delivery. Company disclaims any and all liability in respect of the delivery boys.
  • •  The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
  • •  The courts of Jaipur, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.
  • •  The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and EZEELI with respect to access to and use of the web site and the Services offered by EZEELI, superseding any prior written or oral agreements in relation to the same subject matter herein.